FAQ's
FAQs
- HOW MUCH EXTRA TIME SHOULD I PLAN FOR?
The driver can arrive 5 to 15 minutes earlier than your scheduled time. Please be ready to avoid missing your appointment.
- CAN I GET SAME DAY SERVICE?
Door to Door serivce is available Mon-Fri, in Creston, Corning, Greenfield, Leon, Mt. Ayr, and Osceola. Driver's are available from 7 am to 4 pm. Last pick ups should be scheduled no later than 3:45 in order for our driver's to be off by 4 pm.
- IS THERE AN AGE LIMIT?
There is no age limit. However, for very young children they must be accompanied by an adult. Give us a call and we can go over our Child Rider Policy with you.
- DO I HAVE TO PAY FOR MY CAREGIVER?
Caregivers ride for free while escorting their patient but we do need to know if a caregiver will be riding to make sure we have proper seating available.
- WHAT IF I DON’T KNOW HOW LONG MY APPOINTMENT WILL TAKE?
You are important to us, we will work hard to accommodate unforeseen and unavoidable delays.